Return Policy

Shopping online should be a comfortable and reassuring experience from beginning to end, even after an order has been placed. Because customers are unable to see or handle items in person before delivery, expectations may occasionally differ once a product arrives. For this reason, our returns policy is designed to be fair, practical, and easy to understand, allowing customers the opportunity to evaluate their purchase and decide if it truly meets their needs.

From the date an order is confirmed as delivered, customers have thirty (30) days to review their item and determine whether they wish to keep it. This timeframe is intended to provide sufficient opportunity to assess appearance, quality, functionality, and overall suitability without pressure.

Returned items must be in the same condition as originally received. Products must be unused, unwashed, and free from damage, alterations, odors, or signs of wear. All original materials must be included, such as tags, labels, packaging, inserts, manuals, and accessories. A valid proof of purchase is required for all returns so we can verify order details and process the request accurately. Returns that do not meet these requirements or cannot be linked to an original purchase may be declined.

To begin a return, customers must first contact our customer support team by email. Requests are reviewed to confirm eligibility under our policy. Items should not be sent back without prior authorization, as unauthorized returns may be delayed or rejected. Once approved, customers will receive clear instructions regarding packaging and return shipping. Following these instructions helps ensure the item arrives safely and can be processed efficiently.

After the returned item is received and inspected, and once it is confirmed to meet all conditions, a refund will be issued to the original payment method. Refund processing typically takes up to ten (10) business days following approval, although the exact timing may vary depending on the financial institution or payment provider. If there are questions regarding a refund, our support team is available to assist.

Customers are encouraged to inspect their order promptly upon delivery. If an item arrives damaged, defective, or incorrect, contacting us as soon as possible allows us to resolve the issue quickly and determine whether a replacement or refund is appropriate.

Certain items may be excluded from returns due to their nature, including custom-made products, hygiene-sensitive items, or other restricted categories. If you are unsure whether your item qualifies, please reach out to our team before initiating a return.

Direct exchanges are not typically offered. If a different size, color, or variation is desired, customers should return the original item and place a new order. This process helps maintain accurate inventory and ensures faster fulfillment.

Customers located within the European Union may have additional statutory rights, including the right to withdraw from a purchase within fourteen (14) days of delivery without providing a reason, provided the item is returned in acceptable condition with all original components. These rights apply in addition to our standard return policy.

Our objective is to make the returns and refunds process transparent, fair, and straightforward. By providing clear guidelines and responsive support, we aim to ensure every customer feels informed, respected, and confident when making a purchase with us.