Shipping Policy

We strive to provide a shipping experience that is open, dependable, and easy to understand, so customers feel confident about what happens once an order has been placed. Under normal conditions, delivery is expected to take approximately 10 to 20 business days from the time an order is submitted. This estimate accounts for order processing, packaging, handoff to shipping partners, and transportation to the destination. These timeframes are guidelines rather than guaranteed dates. During peak seasons, promotional periods, or times of unusually high order volume, both processing and transit may take longer than usual. Business days refer to standard weekdays and do not include weekends, public holidays, or days when carriers suspend service because of severe weather or other extraordinary circumstances.

Providing complete and accurate shipping details at checkout is essential for smooth delivery. Customers are responsible for entering the recipient’s full name, street address, apartment or unit number if applicable, postal or ZIP code, and valid contact information. Once an order has been confirmed, shipping information cannot be modified. Carrier systems operate on fixed routing processes, and changes to addresses, delivery instructions, or scheduling requests cannot be accommodated after submission. Entering correct details from the beginning helps reduce the risk of delays, unsuccessful delivery attempts, or returned packages.

Although we work closely with fulfillment partners and shipping carriers, certain factors remain outside of our control. Weather events, transportation disruptions, customs inspections, regional congestion, or carrier backlogs may occasionally cause delays. Address errors or incomplete information can also lead to complications. If an item becomes unavailable after an order is placed, customers will be notified as soon as possible. Depending on the situation, available items may be shipped separately, a refund may be issued for the unavailable product, or the entire order may be canceled if necessary.

Standard shipping is provided at no additional cost because we believe customers should not have to pay extra simply to receive their purchases. Successful delivery depends on the accessibility of the provided address and the carrier’s ability to complete the drop-off. If multiple delivery attempts fail due to restricted access, incorrect information, or the absence of a recipient, the order may be canceled and refunded to the original payment method. Checking tracking updates regularly and ensuring someone is available to receive the package can help avoid missed deliveries.

Once an order is dispatched, tracking information is shared so customers can monitor progress from shipment to final delivery. Tracking updates may not appear every day, especially when packages move between facilities or cross borders, but they provide a general overview of the journey. If tracking information appears unclear or inactive for an extended period, our support team is available to assist and can reach out to the carrier on the customer’s behalf.

Some circumstances may prevent an order from being shipped, including unsupported destinations, addresses that do not meet carrier requirements, or items selling out before processing is completed. Deliveries must be made to physical street addresses, as post office boxes are not supported. Orders are shipped only after payment has been successfully authorized.

If a customer receives an incorrect item, they should contact us promptly so we can investigate and arrange an appropriate resolution. For preference-based changes, such as selecting a different size or color, returning the original item and placing a new order is usually the quickest approach.

Our objective is to make the shipping process as clear, reliable, and stress-free as possible. From order confirmation through final delivery, we are committed to keeping customers informed and providing assistance whenever it is needed.